1. Agreement and scope
These Terms of Service govern your use of the VibeDesk website at vibedesk.app and its web account services and the connected VibeDesk account services provided by ApeMotion Technologies LLC. By using those services, you agree to these terms. If you do not agree, do not use them. The Website Privacy Policy explains how personal information is handled; accepting these terms is not blanket consent to optional data collection.
You must have legal capacity to accept these terms. The service is not directed to children under 13 or a higher legal minimum age. If applicable law permits a minor to use it only with a parent or guardian’s agreement, that agreement is required. If you act for an organization, you must be authorized to do so.
2. Application license and ownership
You may access the website and use its account tools for their intended purposes. VibeDesk’s name, branding and proprietary materials remain their owners’ property. Open-source components remain subject to their respective licenses; these terms do not restrict rights granted by those licenses.
You retain your rights in your files, task text, notes and other content. You authorize us to process content only as needed to operate the features you choose and as described in the Privacy Policy; no ownership of your content is transferred to us.
3. Authorized access and acceptable use
Use VibeDesk only with computers, accounts, repositories and content you own or are authorized to access. Obtain any required consent from affected people. Keep account access and host authorization codes private. You are responsible for actions you initiate on a remote computer, including commands, file changes, purchases or messages made through another app.
Do not bypass access controls, impersonate others, distribute malware, infringe others’ rights, conduct unlawful surveillance, abuse verification services, interfere with the service, or attempt to obtain another person’s data without authorization. Do not use account deletion, new accounts or altered clients to evade quotas or billing controls.
Remote operation can have immediate effects. Check the receiving app, selected computer and transfer destination before you approve an action. Keep independent backups and another way to reach important computers. VibeDesk is not an emergency, safety-critical or guaranteed-availability service.
4. Accounts, devices and feature availability
Sign-in is required for account-backed VibeDesk features and remote access. The same normalized, verified email normally identifies the same account across supported sign-in methods. A different email or Apple private relay email can identify a separate account. Keep recovery access to your sign-in provider or mailbox.
Features and permissions vary by operating system, release, device and network. An app’s own layout and minimum window size can limit resizing. Direct Internet connections may fail on networks that block peer-to-peer traffic. We may update software and service requirements for compatibility or security. The website, stores and app show the available features before purchase.
5. Free allowance and Mobile Pro
Desktop remote control is free. Free mobile remote control shares one hour per account in each UTC calendar month, without carryover. Each successful controller-to-host connection counts separately, including time connected in the background; multiple app views within the same connection count once. Failed connections do not consume time. Mobile Pro provides unlimited mobile remote time on supported iOS and Android devices while membership is valid. All accounts have a maximum of 20 concurrent controller-to-host connections, subject to each host’s capacity.
A new connection requires account-service access. An established connection may continue during an outage until you disconnect or eligibility is checked again after recovery. When an account loses its last membership through expiry, refund or transfer, its remaining free allowance for that UTC month is cleared; the next month resets normally. Tasks do not use mobile remote-control time.
6. Subscription price, renewal and cancellation
If web billing is offered, Stripe processes the checkout and subscription management shown in your account. The confirmation page states the full price, currency, billing interval, applicable tax and renewal conditions before purchase. Native App Store or Google Play purchases remain managed through their original stores; signing in on the website does not move the billing account.
Annual subscriptions charge the full year in one payment, rather than a monthly installment. Access normally continues until the verified end of the paid period after cancellation. Uninstalling VibeDesk or signing out does not cancel a subscription. Deleting a VibeDesk account does not cancel Apple or Google Play renewals. Cancel those subscriptions through the original store. No subscription trial or Mobile Pro family sharing is currently offered; a store must expressly show any offer before you accept it.
Month/year plan changes are scheduled for the next billing cycle where supported; the store or checkout shows the actual effective date and charge. Native prices and currencies come from the store at purchase time. We do not promise a permanent price; any future change must follow applicable law and the provider’s notice and consent rules. A plan is not purchasable unless its purchase flow is enabled. Clearly marked sandbox/test transactions do not charge real money.
7. Restoration, refunds and membership transfers
Restore native purchases in the relevant mobile app using the original store account. Restoration verifies the purchase; it does not create a new subscription or charge by itself. If a purchase belongs to another VibeDesk account, ownership must be resolved rather than silently reassigned.
Refund requests go through the original payment provider and applicable law. Contact the original store or the billing support shown with your purchase. A full refund for the current billing period removes that period’s access and stops its corresponding renewal. Partial or historical refunds do not automatically remove unrelated current membership. Access associated with a disputed payment may be suspended pending resolution. Any mandatory refund rights remain available.
The supported in-app membership transfer flow requires approval from the original VibeDesk account and confirmation by the target account. It moves only the remaining membership rights, not devices, files, billing dates, payment information or the original store billing account. A successful transfer starts a 30-day transfer cooldown; restoration to the same account does not. An inaccessible or deleted original account requires support verification. Website subscriptions do not have this self-service transfer flow.
If Stripe billing is enabled, a renewal failure may receive up to 72 hours of access after the paid period ends. Further retries do not extend that deadline. The account’s verified status determines access.
8. Your content and third-party services
You choose the content to share and the apps or services to operate. A remote computer, AI app, Git service, identity provider, payment provider or file recipient has its own terms and privacy practices. Voice input or screenshot paste can deliver information to that recipient. Check its terms and your authority before using it.
Cloud Tasks synchronize through your account; Shared Note, file transfer, screen and audio features use the connected devices as explained in the Privacy Policy. The service is not a backup guarantee. You are responsible for keeping copies of important content and reviewing changes before executing commands or overwriting files.
9. Ending use and deleting an account
You can stop using the service, end connections and request account deletion in account settings or at our account deletion page. Ownership verification and a confirmation protect against unauthorized deletion. Account access is revoked when a valid request is accepted, and personal-data cleanup follows the retention and deletion schedule.
Deleting an account does not erase files on your computer or every local copy, stop an already established offline peer connection, or automatically cancel subscriptions. Deleting a VibeDesk account does not cancel Apple or Google Play renewals. Cancel those subscriptions through the original store. Disconnect your devices separately. Stripe cancellation or provider authorization cleanup can remain pending until confirmed. Re-registering with the same verified email creates a new account and does not reset that UTC month’s used or cleared free allowance, restore old device associations or automatically recover purchase ownership.
We may restrict or terminate access when necessary to address a material breach, fraud, security risk or legal requirement. Where practical and legally appropriate, we will explain the restriction and give you a chance to resolve it. Contact us if you believe a restriction is mistaken. Mandatory paid-service and refund rights continue to apply.
10. Availability and responsibility
We provide the service with reasonable care but cannot guarantee uninterrupted connections, compatibility with every app or network, or that software is free of errors. To the extent permitted by law, the service is provided without additional promises of merchantability, fitness for a particular purpose or uninterrupted availability. You remain responsible for choosing authorized actions and maintaining backups.
Nothing in these terms excludes or limits non-waivable consumer rights or any liability that applicable law does not allow us to exclude or limit, including responsibility for fraud, intentional misconduct or other protected claims. Applicable store and payment-provider terms continue to govern their own services.
11. Changes, applicable rights and contact
We will identify the updated date and give notice of material changes as required. Changes are prospective and do not retrospectively remove mandatory rights or alter a paid subscription’s agreed period without the notice or consent required by law and the payment provider. If a change requires acceptance and you do not accept it, stop using the affected service and manage renewal through the original provider.
These terms do not deprive you of the mandatory protections or courts available under the law where you live. If a provision is unenforceable, the remaining terms apply to the extent permitted by law. For support, billing questions or complaints, contact ApeMotion Technologies LLC at support@apemotion.games.